FAQs

Here you can find some answers to our most frequently asked question. If you have a question that hasn’t been answered here, please fill out our contact form and we will get back to you with an answer.

SHIPPING + ORDERS

  • All orders ship out of our home studio, based in San Diego, California.

  • Orders are processed quickly and typically ship within 1-2 business days. If we have any concerns or questions about your order, we will contact you immediately at the email you provided at checkout.

  • All orders ship via USPS, which typically take between 2-4 days within the United States, but may take up to 5-7 days for remote areas.

    Most shipping options on our website include tracking, and once your shipment leaves our studio, your tracking information will be the best place to check on its progress. Expedited shipping options are also available at checkout.

  • Yes! All international orders are shipped via USPS First Class International Mail and generally take around 10-28 business days.

    We understand that international shipping is expensive. We have tried to provide an affordable shipping option if you want to buy a single card. This option is sent regular mail, and will include no tracking information.

    Additionally, please check with our International retailers, (which can be found by scrolling down to the bottom of that page) specifically in Australia and Canada. They may have the card you’re looking for and can ship to you with a quicker and more cost efficient option.

    Please note that The Noble Paperie is not responsible for customs costs or tax duties that may apply.

  • Most definitely! If you would like to a note, please email us after placing your order.

    Additionally, we do offer the option of sending a card directly. This gives customers the opportunity to send a handwritten card with your own personal note, written by us.

  • The Noble Paperie accepts all major credit cards, Apple Pay, and Paypal.

    We are not required to charge sales tax outside of the State of California. Orders placed within California will be subject to a 8% sales tax.

  • You may return an unopened / unused purchase within 7 days from receipt of your order and receive a full refund for the item(s). Shipping costs are non-refundable, and the return shipping costs are the responsibility of the customer.

  • We respect and protect the privacy of our customers. Your information is used only to fulfill your order and will never be distributed to third parties.

  • We try to minimize the amount of plastic used. Currently, all of our cards are packaged in a fully recyclable cello sleeve. If you would like to receive your order plastic-free, please email us and we would love to accommodate that request.

    Any additional protective packaging materials you may receive are not new; they are being repurposed from other shipments we have received.

    Please click here to learn more about our sustainability efforts.

  • Yes! In honor of our 7 year old Transgender daughter Sebastian, we choose to donate a portion of our sales back to Trans Lifeline.

    Trans Lifeline is a 501(c)3 non-profit organization, combining a grassroots hotline and microgrants, offering direct emotional and financial support to trans people in crisis—for the trans community, by the trans community.

PRODUCTS + PROCESS

  • Our Founder + Creative Director Kate creates each one of our designs by hand with love and care. To learn more about Kate’s story, please click here.

  • Our greeting cards are printed off-set at a printer in Southern California. We wanted to ensure we print high-quality cards locally. Our printer is able to print a high-quality card, printed on Sustainable Forestry Initiative (SFI) certified stocks, using environmentally friendly soy-based inks. To read more about our sustainability efforts, click here.

  • We use eco-friendly materials such as sustainably-sourced papers, recycled envelopes, and soy-based inks. We love our earth, and want to keep it safe for generations to come, which is why we are committed to running a more sustainable paper business. Read more about our sustainability efforts here.

  • Yes! There is lots of room for your own thoughtful and creative messages to your loved ones. If you’re struggling with what to write in your grief card, please sign up to our Grief Club Newsletter for a free resource to help you craft the perfect sentiment.

  • Thanks so much! Since we really pride ourselves on our sustainability efforts, we don’t offer printable downloads of our cards at this time as we would not be able to ensure the same quality or sustainability.

    We also offer some very specific cards applicable to hospitals and NICUs, and know many have wanted our artwork so they can print an unlimited number of our cards. Our words and artwork were created by an artist who deserves to be fairly compensated for her time and labor. We’re so sorry about any inconvenience this may cause.

    If you’re worried about timing, we always offer the option of sending a card directly to your loved one. Or, if you are looking to purchase cards in bulk for a hospital or advocacy group, please visit our wholesale page.

OTHER INQUIRIES

  • You betcha! Kate is an award-wining graphic designer, both in the stationery industry, and with extensive knowledge and experience in the corporate world. She has the ability to take on a few select projects each quarter, on top of her work here. Please fill out our contact form and we can get the process started.

  • We sure do! We have created custom cards and worked on collaborations with clients like RESOVLE New England, Cooper Surgical, and Changing The Narrative. Please submit a request on our contact form for more information.

  • The Noble Paperie started in 2016 and everything was run and created by Kate. Our company is still small and is currently a family-run operation.

    Kate is our founder, creative director, artist, runs social media, is in charge of order processing and wholesale accounts. Kate wears ALL the hats and does ALL the things.

    Jonathan is Kate’s partner and mostly contributes via unpaid labor in the form of card stuffing, editorial review, and proof-reading. With a background in operations, he also has dabbled in accounting and financials.

    Sebastian and Silas are our inspiration! They currently don’t contribute much to the business other than ideas for cards, coming along on trips to the post office, and providing lots of laughs!

  • Yes! Please visit our wholesale page for more information and how to order.

  • We would love to hear from you! Questions, comments, concerns - please visit our contact form and we’ll get back to you!

    And since you got ALL the way down here and read all our FAQs, you deserve an easter egg. Enjoy 20% OFF your next order with code “FAQFINDER” :)